Shipping policy

Shipping Policy

Last updated: [Month Day, Year]

At Looma, we want your order to arrive safely, smoothly, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Order Processing

Orders are typically processed within 2 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and major holidays. Processing times may vary during high-volume periods, holidays, product launches, or unexpected delays.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates

Looma offers free shipping on all orders.

Shipping costs, if any special options apply, will be shown at checkout before your order is placed.

Estimated Delivery Times

Estimated delivery time is typically 7–10 business days after your order has been processed and shipped.

Please note that delivery times are estimates only. Delays may occur due to carrier delays, customs processing, weather, holidays, address issues, or other circumstances outside of our control.

Where We Ship

We offer worldwide shipping where available at checkout.

If your location is not available during checkout, we are unable to ship to that address at this time.

International Orders, Customs, and Duties

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country’s regulations.

These charges are not included in our product prices unless clearly stated at checkout. Customers are responsible for any customs, duties, taxes, or import fees required by their local authorities.

Customs processing may also cause delays beyond the estimated delivery window.

Tracking Your Order

Once your order ships, tracking information will be sent by email when available.

Please allow 24–48 hours for tracking updates to appear after the carrier receives your package.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before placing your order.

Looma is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information entered at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@loomaneeds.com. We will do our best to help, but we cannot guarantee changes once an order has started processing or shipped.

Lost, Delayed, or Stolen Packages

Once an order has been handed to the carrier, delivery timing and final delivery are handled by the carrier.

If your package is marked as delivered but you cannot find it, please:

1. Check around your delivery location.
2. Ask household members, neighbors, front desk staff, or building management.
3. Contact the carrier using your tracking number.
4. Contact us at support@loomaneeds.com if you still need help.

We will do our best to assist, but Looma is not responsible for stolen packages or carrier-confirmed deliveries to the address provided at checkout.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 7 days of delivery at support@loomaneeds.com.

Please include:

- Your order number
- A brief description of the issue
- Photos of the item and packaging, if damaged

We will review the issue and help determine the best next step.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@loomaneeds.com.

We cannot guarantee changes or cancellations once an order has been processed, packed, or shipped.

Questions

If you have any questions about shipping, please contact us at:

support@loomaneeds.com